You have 30 days to return an item purchased on hummelsport.de.
Please note that any items or gift returns will be refunded to the same payment method used when placing the order.
WISH TO RETURN ONE OR MORE ITEMS?
- PROCEED AS FOLLOWS:
1. Use your returns label
Returns are free using the returns label enclosed with your order. If your return label is missing, you can download a new one here.
2. Get your parcel ready for returning
Carefully pack your items, enclosing the completed returns slip, and attach the return label to the parcel. Make sure this is clearly visible, and that neither the address nor the barcode are covered.
PLEASE NOTE: If you have several returns, these should be sent separately as refunds cannot be processed together.
3. Returning your item
Drop of the package at your nearest post office and send it to the address provided on the printed label. You will not have to pay postage for this parcel.
It is important to remember to get a receipt as proof of postage. We unfortunately cannot refund or replace a lost parcel without the proof of postage.
Please note: Once received, the articles may only be handled in such a way as to allow the nature, features and function of such articles to be demonstrated. Among other things, this means that hangtags on clothing must not be removed, and for reasons of hygiene, bathing costumes, underwear garments, socks and stockings must not be tried on.
WITHOUT A RETURN LABEL
If you choose not to use the return label we provide, then you are responsible for returning your package. In this case, you will pay for shipping costs yourself, and hummel will be unable to follow your return.
If you choose to do this, send your package directly to:
Hummel Distribution Center A/S
Please include your name, address and order number on the return package as the sender information.
Please note we do not accept parcels sent as cash on delivery.
EXCHANGE OF PRODUCTS
Unfortunately, we are unable to exchange your return for other products. However, you can return your order, and we will refund your purchase, so you can make a new order on hummel.de.
Products bought on sale or by using discount codes can only be reordered with the same price if the offers are still available online.
If the price of your ordered item(s) is reduced within 24 hours after you have placed your order, we will refund you the difference. In that case, please contact our customer service with your order number.
Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. Please note that it can take up to 14 days from the time we receive your package until your money is refunded to your account.
The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed. How long it takes for your account to be credited depends on your bank and what payment method you used when ordering.
You may receive a partial refund or even no refund at all. This happens in cases where the value of the goods has deteriorated, such as:
you have actually used the item
the product has picked up an odour such as perfume or smoke, or shows some other sign of use/wear
it was damaged while you were responsible for it
you have handled the goods in a way that was more than necessary for evaluating the quality, features and function
you have failed to follow the limitations on the right to change your mind in regards to the seals, product, etc.
the product seal or packaging is missing or damaged to such an extent that it affects the value of the product. Packaging for clothing may be opened.
you have chosen a player number with the purchase of a National team jersey
Our products have a 2-year warranty period. If you have made your purchase at hummelsport.de, you can receive a refund if the complaint is upheld. You can submit a complaint by sending an email to onlinesupportDE@hummel.dk.
Depending on the situation, you may then receive further instructions.
If you have made your purchase with one of our retailers, please contact them. The retailer will then process the complaint in accordance with their complaints policy. Unfortunately, we cannot process complaints about products purchased from retailers other than hummel.net, hummel.dk, hummel.co.uk, hummelsport.de, hummelsport.se, hummel.pl and hummel.fr.
If you have received damaged goods, you should use the same procedure as described above for complaints.
In the case you have received either incorrect goods or the incorrect size of what you ordered, please contact our customer service, and return the items. Unfortunately, we cannot resend the original order. Instead, we will refund your money and you can place your order again.
Please note: Return shipping is free.
EUROPEAN DISPUTES RESOLUTION
European laws requires that all online shops, may include a link to the European Commission's Online Dispute Resolution Platform: http://ec.europa.eu/consumers/odr/.